At Helene Quan, our jewellery is crafted from fine materials such as sterling silver, 9k, 14k, and 18k gold. With proper care, these pieces can retain their beauty and radiance for generations. Here are our essential guidelines for caring for your precious metal jewellery:Basic Care Recommendations: Remove Jewellery During Activities: Avoid wearing jewellery while showering, swimming in chlorinated water, or bathing.Avoid Direct Contact: Refrain from spraying perfume or applying body oils and cosmetics directly onto jewellery.Protect from Chemicals: Household cleaners, bleach, and other chemicals can damage jewellery—keep pieces away from these substances.Regular Checks: Periodically inspect your jewellery to ensure stones are secure.Prevent Physical Damage: Handle your jewellery with care, avoiding physical shocks or extreme temperature exposure.Storing Your Jewellery:Separate Storage: Store each piece in a separate, fabric-lined box (like the Helene Quan jewellery box) to prevent scratching, especially with hard gemstones like diamonds.Cleaning Your Jewellery: Avoid Paper Products: Do not clean precious metal jewellery with tissue or paper towels, as they may cause scratches.No Harsh Cleaners: Avoid using silver cleaner on 18k gold vermeil jewellery, and do not soak jewellery or use harsh chemicals.Specific Jewellery Care:Gold & Platinum Jewellery: Store gold jewellery in a pouch to preserve its shine. Avoid exposure to bleach and cleaning products, which can cause discolouration and damage.Gemstone & Pearl Jewellery: Handle with extra care. Avoid extreme temperatures, direct contact with perfumes or cosmetics, and household chemicals.Sterling Silver & 18k Gold Vermeil Jewellery: Sterling silver and 18k gold vermeil is prone to tarnishing when exposed to salt air, humidity, or certain chemicals. Store in a clean, fabric-lined box, or a Helene Quan jewellery bag, and consider wearing jewellery daily to minimise tarnishing.By following these gentle care practices, your Helene Quan jewellery can continue to shine brightly, embodying the elegance and craftsmanship that defines our pieces.

Yes. Helene Quan provides repair and after-sales services for its jewellery. Each piece is assessed individually to determine the appropriate service and any applicable charges.To request a repair, please contact contact@helenequan.com with:Your name and order number or proof of purchaseA description of the issueClear photos of the item, if possiblePlease wait for confirmation and instructions before sending the item. Shipping costs may apply.

Helene Quan products are currently sold exclusively through our official website, www.helenequan.com. We do not sell through individuals, third-party retailers, online marketplaces, auction sites or social media sellers.Pieces offered elsewhere may be counterfeit. We cannot guarantee their authenticity, and our after-sales services do not extend to counterfeit items.Any future authorised stockists will be listed on our website.

Bespoke design has been part of Helene Quan from the beginning. One of Helene’s early creations received an international jewellery design award. You can discover selected designs on our Unique Pieces page.Each commission begins with inspiration and Helene’s hand sketches, taking shape through design development, wax carving and the final stages of making and finishing.The possibilities depend on the materials available, the design requirements and our commission schedule. Some creations are one of a kind and cannot be reproduced as part of a regular collection.Please contact us to enquire about a custom-made piece based on selected designs from our collections or design archive.

Engraving may be available for selected pieces, depending on the design, material and space available. Please contact us before placing your order so we can confirm the options, any additional cost and production time.